Frequently Asked Questions
Find answers to common questions about our products and services
Order
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You can contact us to make modifications before the order is shipped. However, once the package has been shipped, we won't be able to modify your order.
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If you have received the confirmation email sent by us, it means that you have successfully placed your order! If you haven't received the confirmation email, it might be that your order placement has failed, or that you've filled in your email address incorrectly and thus can't receive our emails.
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Please send an email to customerservice@torras.sg with the following details: your company/organization name, the region you plan to sell in, the products you're interested in, and the quantity you wish to order.
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Since different products are stored in different warehouses, they will be shipped separately. You may receive several packages. For specific information, you can contact us to check the logistics status.
Shipping
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It takes 1 to 2 working days to prepare the order before it can be shipped out. During the end of the fiscal year, consecutive holidays and peak seasons, due to the large volume of shipments and the time required for quality inspections, the delivery time may take longer. There may also be delays in the shipping time. We apologize for any inconvenience caused.
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The estimated delivery time shown on our shipping policy includes order preparation and delivery within Singapore. Delivery time may vary depending on the Singapore delivery location, order volume and carrier conditions.
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Find the logistics tracking number in the shipping email we sent to you. You can use this number to track the package on the logistics provider's website.
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We currently deliver only within Singapore. Enter your Singapore delivery address at checkout to confirm availability. If the address is not supported, the order cannot be completed.
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Due to limitations in the warehouse and logistics, there are some items that we are unable to deliver to your address.
Return
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Please contact us by sending an email with specific details. We will provide the best after-sales service.
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Find more information about the duration of our warranty and what it covers here.
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According to our thirty-day return and exchange policy, the buyer is responsible for the freight for returns and exchanges without quality problems.
Payment
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We offer a variety of payment methods, including credit cards (VISA, AMEX, DISCOVER, etc.), PayPal, Shop Pay (which allows for full payment or installment payment), Afterpay, Klarna, and other payment methods such as "P24" and "Przelewy24". Available options are shown after you click "Pay now".
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Firstly, please check whether there is any mistake in your address information. If you have already checked and there is no mistake, it means that our logistics provider is unable to deliver the goods to your address. If you still have other questions, you can contact us.
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International shipping is not available. Orders placed on this store can only be delivered within Singapore.
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Enter your discount code when paying for the order, and you can enjoy the discount. Generally, different discount codes cannot be used in combination. If you have any questions, you can contact us.
Product
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· Screen protectors: iPhone 11 Pro, iPhone X and iPhone XS are interchangeable; iPhone 13 and iPhone 14 are interchangeable; iPhone 13 Pro Max and iPhone 14 Plus are interchangeable. An iPhone 15 screen protector fits iPhone 14 Pro, but not vice versa. An iPhone 15 Plus screen protector fits iPhone 14 Pro Max, but not vice versa.
· Phone cases: iPhone 13 and iPhone 14 cases are interchangeable; iPhone 14 Plus and iPhone 15 Plus cases are interchangeable.
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· Phone cases.
· Screen protectors.
· Charging devices.
· Accessories.
· Fabric shavers.
· Neck air conditioners.
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· Apple iPhone series: iPhone 16 Pro Max, iPhone 16 Pro, iPhone 16, iPhone 16 Plus, iPhone 15 Pro Max, iPhone 15 Pro, iPhone 15, iPhone 14 Pro Max, iPhone 14 Pro, iPhone 14, iPhone 13 Pro Max, iPhone 13 Pro, iPhone 13, iPhone 12 Pro Max, iPhone 12 Pro and iPhone 12.
· Apple iPad series: iPad Pro, iPad Air and iPad Mini.
· Samsung series: Galaxy S24 Ultra, Galaxy S24+, Galaxy S24, Galaxy S23 Ultra and Galaxy Z Fold 6.
· Google series: Pixel 9 Pro XL, Pixel 9 Pro, Pixel 9, Pixel 8 Pro, Pixel 8a and Pixel 8.
Still Have Questions?
Our customer support team is here to help you with any questions not covered in our FAQ.
