Shipping Policy
Key information about Singapore delivery, tracking and eligibility
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Free shipping applies to Singapore orders of S$29.99 or more. For orders below S$29.99, the applicable shipping fee is shown at checkout before payment.
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We strive to process and ship your order as quickly as possible. Here's what you can expect:
Standard Processing Time
Within 1–2 business days after payment is confirmed.- Orders placed after 2:00 PM are processed the next business day.
- Weekend and holiday orders are processed the next business day.
- Custom or personalized items may require additional processing time.
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Singapore Standard Delivery
2–7 business days after dispatch, with a total estimated delivery time of 3–9 business days including processing.Delivery time may vary depending on the Singapore delivery location, order volume and carrier conditions.
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Stay informed about your order status with our comprehensive tracking system.
Automatic Tracking Notification
An email with a tracking link and number will be sent automatically after shipment.· Tracking Process
- Order confirmation email sent immediately after purchase.
- Shipment notification with tracking information sent after dispatch.
- Real-time tracking updates are available through the carrier website.
Tracking issues?
If tracking info is not updated within 3 working days, please contact customerservice@torras.sg. -
We currently deliver only to valid addresses within Singapore. Enter your Singapore delivery address at checkout to confirm availability.
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International shipping is not available. Orders can only be delivered within Singapore.
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I ordered more than one item. Will they be shipped at the same time?
We work hard to ensure that all of your items reach you at the same time. However, sometimes, depending on the product, we may choose different shipping options, so items are not always sent together. Once the item ships, you will receive a shipping notification email.Can I change my shipping address after my package has been shipped?
We strive to ship orders as quickly as possible. Once the item has been shipped, we are unable to modify the address. If you notice an error with the address, please contact us as soon as possible, and we will do our best to update it before shipping. Please note, if a customer cancels their order more than 24 hours after placing it, they will be responsible for any return shipping costs that may arise. If a package is lost or cannot be retrieved due to an incorrect address provided by the customer, the loss will be borne by the customer.What do I need to do when I receive a different product than what I ordered?
Please contact customerservice@torras.sg and we will respond to you within 1–2 working days.
Company: TORRAS Singapore · RUBIKSCUBESG PTE. LTD. · UEN 202612684N
Address: 1 Paya Lebar Link, #04-01, Paya Lebar Quarter, Singapore 408533
Email: customerservice@torras.sg
Phone: +65 9016 9852
